Carter Lighting Product Warranties

The following warranties apply to Carter Lighting products that meet all of the following conditions: (a) the product was purchased by the contractor or end user from an authorized Carter Lighting distributor that purchased directly from Carter Lighting LLC and from no other source; (b) if the product has been installed , the entire installation was performed by a licensed electrician and the product was in its original, unopened and new condition at the time of installation.  CARTER LIGHTING DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO ALL OTHER PRODUCTS , INCLUDING WITHOUT LIMITATION PRODUCTS THAT HAVE BEEN PURCHASED  FROM ANY PERSON OR ENTITY OTHER THAN AN AUTHORIZEDS CARTER LIGHTING DISTRIBUTOR, OR INSTALLED BY ANY PERSON OR ENTITY OTHER THAN A LICENSED ELECTRICIAN OR UNDER THE SUPERVISION OF A LICENSED ELECTRICIAN, AND ALL PRODUCTS THAT ARE USED OR ARE OTHERWISE NOT  IN THEIR ORIGINAL CARTER LIGHTING PACKAGING AT TIME OF INSTALLATION.

Product Warranty:  Each Carter Lighting product will be free from defects in materials and workmanship for a period of three (3) years, except FLT-M27 which has a period of one (1) year, from the date of delivery to the end-user including coverage of the following performance criteria:

  • LED light output will be maintained above 70% of initial output
  • LED color temperature will not shift more than 200K in CCT
  • LED driver will operate within Carter Lighting specifications
  • Fixture finish will not exhibit cracking, peeling, excessive fading, or corrosion (excluding natural aluminum or brass products and areas of the fixture where adjustable brackets rub against one another)

Exceptions:  The above warranties shall not apply and Carter Lighting makes no representations or warranties

  • problems caused by acts of god including without limitation lighting strikes; and
  • problems caused by any improper action or failure to act by any person or entity other than Carter Lighting, including without limitation problems caused by improper installation by the buyer, an authorized Carter Lighting distributor, or any other person or entity.
  • any housing or arm that are pierced for any reason, including without limitation, piercing caused by installation of sensors, photocells or any other purpose.  The installation must be sealed properly to maintain water tight operation; any piercing will void the Carter Lighting warranty.  

Remedy:  Carter Lighting's obligation for breach of warranty shall be limited to repair or replacement, at Carter Lighting's option, any products or parts that prove to be defective, provided the buyer givers Carter Lighting written notice and returns the product to Carter Lighting in accordance with Carter Lighting's return material authorization (RMA) policies, and Carter Lighting confirms the defect.  Buyer is responsible for all costs to de-install defective products and re-install replacement or repaired products and Carter Lighting shall not be liable for labor or other costs associated with de-installation or re-installation.

Limitations of Liabilities:  Carter Lighting shall not be liable under any theory of relief, including without limitation breach of warranty, breach of contract, tort, strict liability, or otherwise, arising out of or related to any breach of warranty, any Carter Lighting products and the use thereof, of any other acts or omissions of Carter Lighting for: (I) any indirect, incidental, special or consequential damages, whatsoever (including without limitation, loss of anticipated value of a business or its reputation) or (ii) any damages or loss in excess of the price actually paid by buyer to the authorized Carter Lighting distributor for the products that caused the damages.  Any action by buyer must be commenced within one year after the cause of action has accrued.